Last updated: 26 May 2026
We want you to be completely happy with your order from Bodle Angling. If something isn’t right, this policy explains your options and your rights as a consumer under UK law.
1. YOUR RIGHT TO CANCEL (CHANGE OF MIND RETURNS)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
How to notify us
To exercise your right to cancel, you must inform us in writing within 14 days of receiving your order. You can do this by:
– Email: shop@bodleangling.co.uk
– Post: Bodle Bros Ltd, Southdown Store, Cuckfield Road, West Sussex, RH15 8RE
Please include your order number, name, and a clear statement that you wish to cancel. We will confirm receipt by email.
Returning your items
Once you have notified us of your cancellation, you must return the goods to us without undue delay, and no later than 14 days after telling us you wish to cancel.
Items must be returned:
– Unused and in their original condition
– In their original packaging, with all tags, labels and accessories included
– In a condition that would allow them to be re-sold as new
You may handle and inspect the goods in the same way you would in a shop — for example, trying on clothing or taking equipment out of the box to examine it. However, if the value of the goods has been reduced by handling beyond what is necessary to assess them, we may deduct an amount from your refund to reflect that reduction.
Return postage costs
Unless the item is faulty or not as described, you are responsible for the cost of returning goods to us. We recommend using a tracked service and retaining proof of postage, as we cannot be held responsible for items lost in transit.
2. REFUNDS
Once we have received your returned items and confirmed they are in an acceptable condition, we will process your refund within 14 days.
Your refund will include:
– The full price you paid for the goods
– The standard delivery charge you paid at the time of ordering (if applicable)
We will not refund any enhanced or express delivery charges you may have chosen. If you selected a faster delivery option, only the cost of our standard delivery will be refunded.
Refunds are made to the original payment method used at checkout.
3. EXCLUSIONS — ITEMS THAT CANNOT BE RETURNED
The following items are excluded from the 14-day cancellation right.
Perishable goods (bait)
Fishing bait — including boilies, pellets, groundbait, frozen sea bait, and any other perishable or time-sensitive bait products — cannot be returned once delivered. These goods are excluded from the right to cancel under the Consumer Contracts Regulations 2013 because they are liable to deteriorate or expire rapidly.
Personalised or custom items
Items that have been made to your specification or clearly personalised cannot be cancelled or returned, unless they are faulty.
Items that have been used
We are unable to accept returns of items that show signs of use, are not in their original packaging, or are not in a resaleable condition — unless the item is faulty.
4. FAULTY, DAMAGED, OR INCORRECT ITEMS
Your statutory rights as a consumer are not affected by anything in this policy. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.
Faulty goods
If your item develops a fault within 30 days of delivery, you are entitled to a full refund, repair, or replacement — your choice.
After 30 days and within six months of purchase, we are entitled to attempt one repair or replacement before offering a refund. After six months, you are still entitled to a repair or replacement, but you may need to demonstrate that the fault existed at the time of purchase.
Please return faulty goods in a clean condition. For health and safety reasons, we are unable to accept goods that are not clean. To return a faulty item, contact us first at shop@bodleangling.co.uk so we can advise on the best course of action. Some products may need to be sent to the manufacturer for assessment.
Where a fault is confirmed, we will refund your return postage costs. If an item is returned as faulty but is found not to be defective, we may charge for the cost of returning it to you.
Damaged in transit
Please inspect your parcel carefully upon delivery. If your order arrives damaged, please note this when signing for it and contact us at shop@bodleangling.co.uk within 3 working days of delivery, providing photographs of the damage where possible. We will arrange a replacement or refund as appropriate.
Incorrect items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery at shop@bodleangling.co.uk. We will cover the cost of return postage and send the correct item or issue a full refund.
5. NON-DELIVERY
If your order has not arrived within the estimated delivery window, please contact us at shop@bodleangling.co.uk. We ask that you notify us within 30 days of your dispatch confirmation email to allow us to investigate and make a claim with our carrier.
We will make every effort to resolve the issue promptly, including arranging a replacement or refund where appropriate.
6. HOW TO RETURN AN ITEM
To return an item, please follow these steps:
1. Contact us first by emailing shop@bodleangling.co.uk or calling 01444 247 757, quoting your order number.
2. Pack the item securely in its original packaging.
3. Include a note with your name, order number, and reason for return.
4. Send the parcel to: Bodle Bros Ltd, Southdown Store, Cuckfield Road, West Sussex, RH15 8RE.
5. Obtain and keep proof of postage — we cannot be responsible for items lost in return transit.
7. CONTACT US
If you have any questions about this policy or your order, please get in touch:
– Email: shop@bodleangling.co.uk
– Phone: 01444 247 757
– Post: Bodle Bros Ltd, Southdown Store, Cuckfield Road, West Sussex, RH15 8RE
If you are not satisfied with our response, you can seek further advice from Citizens Advice (citizensadvice.org.uk) or contact your local Trading Standards office.
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Bodle Bros Ltd | Company Registration No. 430877 | VAT No. 190239662 | Registered in England & Wales