Free delivery on orders over £50 Earn loyalty points on every order Find out more Click & collect – buy online, pick up in store Pay over time with Klarna Can't find it? Request a special order

Request a Refund

Not quite right? No problem. If you have an account, log in and head to your order history you’ll find the refund request option directly on your order. If you checked out as a guest, you can use the form below to submit your request instead. 

Either way, include your reason and attach any photos or files that help explain the issue. Our team will review it and get back to you by email as quickly as possible.

Refund Request Form

You've Got 10% OFF

Join our newsletter and enjoy 10% off your first order when you spend over £25. Easy.

We don’t spam! Read our privacy policy for more info.